Job Description
Who We Are and What We Value
At Abide Women’s Health Services, we are transforming maternal healthcare one client at a time. We are committed to improving birth outcomes in communities with the lowest quality of care by offering healthcare and complimentary services that are easily accessible, holistic, evidence-based, and free from judgement.
Rooted in a Culture of Care where we Rest, Resist, and Restore, we commit to addressing systemic disparities and ensuring equitable maternal healthcare by upholding the following values:
- Life-Affirming — We affirm the intrinsic worth of every individual.
- Human Flourishing — We are dedicated to fostering environments where individuals and communities can thrive.
- Reparations — We recognize the historical and ongoing justices that have led to health disparities and champion the cause of reparations.
- Redemptive Justice — We believe in transforming systems and relationships to foster fairness, respect, and opportunities for all.
- Racial Conciliation — We are committed to embracing diversity, understanding differing racial experiences, and actively working toward unity and mutual understanding.
- Anti-Racism — We actively work to dismantle racist structures and beliefs, understanding that true equity cannot be achieved until racism is eradicated.
- Equity and Access — We strive to ensure that every individual has access to the care and resources they need, regardless of their background or circumstances.
- Client-Centered Care — We prioritize compassionate, culturally competent care, ensuring that every individual feels heard, respected, and valued.
- Inventive Systems — We believe in the power of innovation to transform healthcare.
- Posture of Heart — The values we uphold are deeply rooted in a posture of heart that reflects compassion, humility, and a commitment to service.
What You'll Do
1. Client Services and Intake Support
- Welcome and greet clients and office guests with warmth and professionalism.
- Assist clients with new client intake, including collecting demographics, creating client charts, sending welcome emails, and scheduling initial appointments.
- Schedule subsequent prenatal and postpartum care appointments based on provider recommendations and client needs.
- Answer client phone calls in a professional manner, providing assistance or directing inquiries to the appropriate person.
- Maintain open communication with clients, ensuring they feel supported and informed throughout their care journey.
2. Administrative and Documentation
- Maintain accurate electronic clinical records, uploading necessary documentation to support provider workflows.
- Accept and accurately record client payments for services rendered.
- Report any client complaints or incidents to the Director of Clinical Services, ensuring timely resolution.
- Ensure compliance with HIPAA and OSHA safety standards in handling client information and clinic operations.
- Assist with tracking clinic administrative needs and financial processes, ensuring smooth day-to-day operations, including processing invoices and managing office-related expenses.
3. Clinic Flow and Operational Support
- Support a well-organized clinic environment, including keeping supplies stocked and assisting with day-to-day operational needs.
- Monitor and restock office and clinical supplies, ensuring providers and staff have what they need.
- Assist with coordinating clinic resources, such as vendor communications, supply ordering, and workflow organization.
- Attend team meetings and professional development opportunities to stay informed on best practices in client service, healthcare administration, and clinic operations.
Flexibility and Adaptability
This job description is not all-inclusive and may evolve to meet community and organizational needs.
Who You Are
- Bilingual in English and Spanish (required) with the ability to effectively read, write, and speak in both languages.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in social services, healthcare administration, business management, or a related field preferred.
- 2-3 years of experience in a client-facing role such as reception, customer service, social work, or healthcare administration.
- Strong organizational and time management skills, with the ability to multitask and handle high client volumes.
- Experience assisting with clinic flow, scheduling, or operational coordination.
- Proficient in Google Suite and electronic medical record systems (EMRs such as Client Care, Maternity Neighborhood, or Mobile Midwife).
- Empathetic, patient, and community-driven, with a passion for supporting families.
- Ability to work independently and collaboratively, maintaining professionalism under pressure.
- Resident of South Dallas (preferred).
- Physically capable of lifting up to 15 pounds and standing or sitting for extended periods.
Why You'll Love Working with Us
- A mission-driven team dedicated to maternal justice and equitable care.
- Ongoing professional development and training opportunities.
- A supportive work environment where your skills and expertise are valued.
- The opportunity to make a tangible impact on maternal and infant health outcomes in historically underserved communities.
Job Details
- Work Location: Abide Women’s Health Services
- Schedule: Part-Time (24 Hours/Week)
- Reports To: Clinic Administrator and Bilingual Educator
- Travel: Required
Equal Opportunity Employer Statement
Abide Women’s Health Services promotes equal opportunity for all applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal opportunity for everyone. We do not discriminate in opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, military service, obligation, veteran status, or any other basis protected by federal, state, or local laws. Our policies and practices are intended to ensure that all are treated equally and our decisions are made to further the principle of equal opportunities.
